User/Design Researcher / Information Architect Specialist
User Experience Designer
Graduate Degree College of Liberal & Creative Arts
School ofDesignGraduate Program
† User/Design Research (UX), Information Architecture (IA),
Usability Testing, User-Centered Design,
User Experience Design (UXD), Project/Product Management
Information Architecture (IA) &Design
Certifications of Approval and Abstracts
The MAIA dissertation and university program included:
User/Design Research, Written Thesis Report, Presentations, and Online NS Tutorial; about information architecture, navigation systems design, interaction design, extended into user experience design, mapping and diagramming, project/product management, and usability testing—a systematic and professional approach on IA/UXD projects.
Relevant professional portfolios were successfully completed, including multiple information architect and project/product management internships, supervised by Dr. Dierke, Ed.D.—in a high-tech environment.
“Information Architectureis what it is—information architecturecombined with user-centered design, user/design research, user experience designer, soul, common sense—did I mention that I am aninformation architect, user/design researcher, anddesigner!”
Dr. Hyun, Ph.D., Harvard University, assisted with relevant research parameters for the MAEd dissertation (additional research was used from the MAIA dissertation)—specific to and highly specialized for doing real-world projects, relevant to the IA/UXD industry, and leadership acumen appropriately implemented in professional environments, including Dr. Iandoli, Ed.D., Harvard University, Professor for School of Design Graduate Program.
Other contributing Professors were:
◼ Dr. Beatty, Ph.D., ◼ Dr. Michaels, Ph.D., ◼ Dr. Hemphill, Ed.D., ◼ Dr. Foreman, Ph.D., ◼ Dr. Cheng, Ph.D., ◼ Dr. Gates, Ed.D., and ◼ Dr. Dierke, Ed.D.
Interdisciplinary University Programs
Information Architecture&Design (Combined Programs)
User/Design Research, Information Architecture (IA), Navigation Systems Design (NS), User Experience Design (UXD), Structuring & Organizing Web-Based Information, Mobile User Experience, Interaction Design, User-Centered Design, Human-Computer Interaction, Human Factors, Visual & Web-Based Designs, Intranet Information Architecture, Designing Complex Applications & Websites, Interface Design, Social Media, Web 2.0, Computer/Web Programming, HTML5/CSS3, Usability Engineering, Usability Testing, Card Sorting, Usability in Practice, Guidelines for Web Usability, Usability Reports/Case Studies, Website Design & Management, and Project/Product Management; internships successfully completed.
→ San Francisco State University → College of Liberal & Creative Arts → School of Design Graduate Program
GRAD GPA 3.93
Design majors are impacted. Entrance into the majors is a selective and competitive process.
Our highly qualified faculty come from a variety of design and technology backgrounds, and play a central role in student advising and the formation of relevant design curricula (from both the BAIA and MAIA programs).
Faculty members participate in conferences, consult, attend workshops, and publish and exhibit internationally and are attuned to current trends in user/design research, design, information design, information architecture, user experience design, interaction design, user-centered design, interface design, usability testing, and design education.
The department is housed in the Fine Arts Building near the western edge of the campus. A wide range of technologies, such as wireless networking and laptop computers, large format printing, bookbinding, computer graphics, computer-integrated manufacturing, digital electronics, rapid prototyping, along with metals and wood shops are incorporated into the instructional and learning environment.
MAIAProfessional Business Career Outlook
◼ User/Design Researcher
◼Information Architect ◼ User Experience Architect ◼ User Experience Designer
◼Navigation Systems Designer ◼ User-Centered Designer
◼ Product Prototyper
◼ Interaction Designer
◼ Interface Designer
◼ Graphic Designer
◼ Collage Designer
◼ Game Designer
◼ Signage Designer
◼ Exhibition Designer
◼ Multimedia/Animation Designer
◼ Research Technician
◼ Technical Writer
◼ Quality Control
◼ Mid to Upper Management ◼ Project/Product Management ◼ Product Development
◼ Field Service
◼ Technical Services ◼ Job Development Training
◼ Production Coordinator
◼ Computer/Web Programming
◼ Usability Tester
◼ Information Technology ◼ Director ◼ Professor
An Online Tutorial for Digital-Media Designers
to Learn about Web Navigational Systems The NS Model
→ 195 pp. → 30/40 pp. (HTML & Paper-Based/Oral Presentations)
→ Online NS Tutorial
→ User/Design Research →Design Patterns → User-Centered Design
→ Usability Testing
→ Curriculum specific to Information Architecture&Design
“ The program is designed for students who want to pursue professional work in design firms, teaching, project management, strategic planning for design firms, or management roles in technology. We emphasize problem-solving competencies, both conceptual and practical. Students in the program study visual communication design and product design with an interdisciplinary perspective. Students with a wide range of backgrounds work with a graduate advisor to design an MA program that meets their career goals. Based upon focused research into a chosen design problem, students develop a specialized area of study in graphic design/visual communication design, [information architecture/user experience design/interaction design], product design/manufacturing, industrial technology, project management, [product management], or digital media. Many students prepare for doctoral work at other institutions. ”
A robust graduate-level program—excellence in education!
◼ Portfolios Required
The focus of the graduate program was in user/design research, information architecture, user experience design, including usability testing. The MAIA graduate program, BAIA program, and ID&T Cert. program were geared towards this specialization in user/design research, information architecture, navigation systems design, and management—geared for high-tech employment.
MAIA Unique Major
All of these programs centered specifically and precisely around the topics of:
User/design research, information architecture, interaction design, user experience design, navigation systems design, user-centered design, drawing, graphic design, typography, multimedia, product design, drafting and sketching, conceptual design, prototyping, information design, computer/Web programming, Website design, management, and usability testing.
The NS Model
Hierarchical Navigational Systems,
Global Navigational Systems,
Local Navigational Systems,
Integrated Navigational Systems,
Remote Navigational Systems,
Ad Hoc Navigational Systems, and
Search Engines in Websites.
The graduate program and undergraduate program at SFSU provided a strong background in: professional work experience and education specific to user/design research, information architecture, user experience design, interaction design, user-centered design, animation, multimedia, interface design, social media, Website design and management, usability testing, and project/product management skills.
The ID&T Cert. program also provided an additional—very strong—unique specialization and vocational training; internships successfully completed.
MAIA Letter of Recommendation
“ The Youth Law Center is indeed indebted to Steven Heitman for all his hard work as the project manager and his knowledge of information design [Information Architecture; Information Architect internship]. If not for Steven’s involvement with our website, we would not have as comprehensive a site as we now have. ”
Ms. Yee, M.A.
National Center for Youth Law
User/Design Researcher Information Architect
User Experience Designer
The MAIASchool of Design Graduate Program at San Francisco State University provided great courses—very specific to-the-point-relevant curricula (from both the MAIA and BAIA programs)—for doing:
User/design research, information architecture, user experience design, interface design, user-centered design, social media, usability testing, and management. I enjoyed doing all my projects and working with many excellent Professors.
Introduction about the mission of the College of Creative Arts
Dean of the College of Creative Arts Kurt Daw talks about plans for the new building.
Addressing the role of the designer in the 21st century, the symposium featured a discussion on the impact of design, technology and information applications on social and culture identities in the emerging global society—a newspaper article about the Design and Industry (DAI) program and cutting-edge ideas.
Information architecture (IA) is the structural design of shared information environments; the art and science of organizing and labelling Websites, intranets, online communities and software to support usability and findability; and an emerging community of practice focused on bringing principles of design and architecture to the digital landscape.
Typically, it involves a model or concept of information that is used and applied to activities which require explicit details of complex information systems. These activities include library systems and database development.
Information architecture is considered to have been founded by Richard Saul Wurman. Today there is a growing network of active IA and UXD specialists who constitute the Information Architecture Institute.
The field of user experience design has roots in human factors and ergonomics, a field that, since the late 1940s, has focused on the interaction between human users, machines, and the contextual environments to design systems that address the user's experience.
With the proliferation of workplace computers in the early 1990s, user experience became an important concern for designers. It was Donald Norman, a user experience architect, who coined and brought the term user experience to wider knowledge.
An Online Tutorial for Digital-Media Designers to Learn about Web Navigational Systems
About doing user/design research, Information Architecture, navigation systems design, user experience design, user experience architecture, user-centered design, usability testing, project/product management, and heuristic evaluations on projects—a systematic approach on projects.
Summary and synopsis of the MAIA Thesis Report: User/design research, Information Architecture and Navigational Systems Design are significant components to interface design and complex Websites. Websites on the World Wide Web provide instant access of information to the end user (provided that the end user has high-speed Internet access).
Since the point of having documentation online is for “immediate informational gratification,” the end user must be able to retrieve the information from Websites.
This is accomplished, if the design of the Navigational Systems are done correctly via user/design research, that means that they help the end user to navigate effectively through Websites in cyberspace.