IA Design & Usability: Steven Heitman, Sr. User/Design Researcher, Information Architect, User Experience Designer, Project/Product Manager, Mentor, Usability Expert/Testing, Director

Sr. User/Design Researcher / Information Architect Specialist

User Experience Designer


IA/UXD, User Research Projects

Screen Shot from Graham Project

User Research, Information Architecture,
User Experience Design, Usability Testing

Graham Project—

Portfolio: 1   2   3

Matthew Graham, L.Ac., Traditional Oriental Medicine, San Francisco, CA

Senior User Researcher, Senior Information Architect (IA), User Experience Designer, Usability Tester, Project Manager, Consultant

Results: User research, IA/UXD, usability testing, and case study.

Case Study for Graham Project

I did a case study that included the user research and all of the IA/UXD deliverables, including recommendations from the usability testing report.

Graham Project.pdf

Client Deliverables

A few recommendations and solutions for improvements (based on research and additional user research), regarding your Website.

User research
Information architecture
Project management
User experience design
Navigation systems design
Interaction design
Heuristic evaluation
Case study
Usability testing
Competitive analysis
Website redesign and revamp (suggestions for improvements)
HTML coding (HTML5, CSS3; suggestions for improvements)
SEO (Search Engine Optimization)
Coordinating events and client presentations
Brainstorming with group
IA not responsible for maintaining client’s Website

His Website

Now his Website has improved information architecture, user experience design, and user-centered design incorporated into the overall design, including a more integrated interface design that increases usability for all the end users that use it online.

His Website and improved user-centered design.

Quote from Mr. Graham’s LinkedIn Endorsement

 Steven [ Heitman ] has been consulting with me on some new ideas for my website(s). We’re still in the preliminary stages, but he’s been very helpful in determining an approach to properly set things up and make the website more user friendly. 
Mr. Graham, L.Ac.

Recommendation from Graham Project

  1. LinkedIn endorsement for Steven Heitman, user/design researcher, information architect, user experience designer.
The many excellent reviews/testimonials are from original authenticated letters of recommendations, including LinkedIn endorsements. These letters range from years of being successfully employed, including many letters from previous supervisors—about 30-plus high-quality recommendations and evaluations.

Clearly, employers are very pleased with my professional performance and expertise as a Senior Information Architect (IA) Specialist, user experience designer, user researcher, including management and team leadership skills. These letters demonstrate professional proficiency and expertise in my chosen line of work. Many other letters are from subject matter experts, as well as Professors, including hiring managers.

Thirty-plus high-quality recommendations and evaluations


Hard-copy portfolios:


User-Centered Design

The successful completion of this project clearly demonstrates the value of doing user research, information architecture, interaction design, user experience design, interface design, and usability testing prior to doing the computer/Web programming. His LinkedIn endorsement gives the details about how I helped him and improved his interactive e-commerce Website.

IA/UXD, User Research Projects

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Steven Heitman
IA Design & Usability

Sr. User/Design Researcher
Information Architect
User Experience Designer
Interaction Designer
Product Designer
User-Centered Designer
Usability Tester
Technical Writer
Corporate Trainer
Project/Product Manager

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Updated: March 1, 2022