IA Design & Usability: Steven Heitman, Sr. User/Design Researcher, Information Architect, User Experience Designer, Project/Product Manager, Mentor, Usability Expert/Testing, Director

Sr. User/Design Researcher / Information Architect Specialist

User Experience Designer


IA/UXD, User Research Projects

Screen Shots from Gartner Project

User Research, Information Architecture,
User Experience Design, Usability Testing

Gartner Project—

Portfolio: 1   2   3

Kenn Gartner Concerts, CEO, San Francisco, CA

Senior User Researcher, Senior Information Architect (IA), User Experience Designer, Usability Tester, Project Manager, Consultant

Results: User research, IA/UXD, site map, wire frames, user scenarios, persona, production, rapid prototyping, HTML5, CSS3, SEO, navigation systems design, interface design, usability testing, IA/UXD direction, corporate training, piano performance critiques, and case study.

Case Study for Gartner Project

I did a case study that included the user research and all of the IA/UXD deliverables, including recommendations from the usability testing report.

Gartner Project.pdf

Client Deliverables

A few recommendations and solutions for improvements (based on research and additional user research), regarding your Website.

User research
Information architecture
Project management
User experience design
Navigation systems design
Interaction design
Heuristic evaluation
Case study
Usability testing
Competitive analysis
Review of online classical piano performance videos
Review of transcripts
Website redesign and revamp (suggestions for improvements)
User Scenario
Wire frame mockups
Flow chart/site map
Rapid prototyping (Website)
HTML coding (HTML5, CSS3; suggestions for improvements)
SEO (Search Engine Optimization)
Coordinating events and client presentations
Brainstorming with group
Templates and forms
IA not responsible for maintaining client’s Website

Kenneth Gartner, Concert Pianist, Town Hall Recital, New York

infinite ideas for information architecture and user experience design

Reviewed by Robert Sherman, The New York Times

 Mr. Gartner dispatched each work with admirable energy….
[He] brings genuine commitment to his playing…. …a rare ingredient. 

Quote from Dr. Gartner’s Letter of Recommendation

 I found Mr. [ Steven ] Heitman’s knowledge base about information architecture and user-centered design to be deeper than the others with whom I chatted concerning my needs. Mr. Heitman is quite detail oriented. His knowledge of usability testing would make him an asset to other employers. 
Dr. Gartner, Ph.D.
Concert Pianist

Recommendation from Gartner Project

  1. Letter of recommendation for Steven Heitman, user/design researcher, information architect, user experience designer.
The many excellent reviews/testimonials are from original authenticated letters of recommendations, including LinkedIn endorsements. These letters range from years of being successfully employed, including many letters from previous supervisors—about 30-plus high-quality recommendations and evaluations.

Clearly, employers are very pleased with my professional performance and expertise as a Senior Information Architect (IA) Specialist, user experience designer, user researcher, including management and team leadership skills. These letters demonstrate professional proficiency and expertise in my chosen line of work. Many other letters are from subject matter experts, as well as Professors, including hiring managers.

Thirty-plus high-quality recommendations and evaluations


Hard-copy portfolios:


User-Centered Design

The successful completion of this project clearly demonstrates the value of doing user research, information architecture, interaction design, user experience design, interface design, and usability testing prior to doing the computer/Web programming. The letter of recommendation from this client gives the details about how my expertise dramatically improved his interactive e-commerce Website.

Graham Project  |  IA/UXD, User Research Projects

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Steven Heitman
IA Design & Usability

Sr. User/Design Researcher
Information Architect
User Experience Designer
Interaction Designer
Product Designer
User-Centered Designer
Usability Tester
Technical Writer
Corporate Trainer
Project/Product Manager

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Updated: March 1, 2022