IA Design & Usability: Steven Heitman, Sr. User/Design Researcher, Information Architect, User Experience Designer, Project/Product Manager, Mentor, Usability Expert/Testing, Director

Sr. User/Design Researcher / Information Architect Specialist

User Experience Designer

TPW Cert

Synopsis of Program (Cont’d.)

Professional Qualifications

Additional Information

Undergraduate Certificate
Department of English Language and Literature

TPW Cert Focus

Technical writers communicate information architecture and design concepts to clients in written reports—all aspects and components of information architecture documentation—mapping and diagramming—derived from user/design research.

Other components for Corporate Training and Instructional Design require technical writing, as well as information architecture, including usability testing.

The program promotes hands-on vocational training, geared for high-tech employment and supplemental to the MAEd program. Professional writers also develop a portfolio derived from real-world technical and professional writing projects.

The portfolio and internship are required components to this program. In order to graduate, the portfolio must pass a rigorous review; TPW internship successfully completed.

TPW Cert Letter of Recommendation

 During his [ Steven Heitman’s ] internship, he project managed his teammates developing timelines and project scopes for each of the deliverables: a brochure, press kit, and online tutorial. As a technical writer, he interviewed community members, wrote, edited, and designed our marketing materials…. He was always on time for meetings and participated at a professional level. I found him to be a mature individual, self-starter and able to do the work as a technical writer, editor, project manager. 
Mr. Pedroza, B.B.S.
ParkScan Technical Services and Outreach Coordinator
Neighborhood Parks Council

TPW Cert Campus

Technical and professional writing program, College of Liberal and Creative Arts

Technical and professional writing program, College of Liberal and Creative Arts

The TPW Cert program at San Francisco State University (early in the morning and what a typical day in San Francisco looks like on campus), College of Liberal and Creative Arts, provided great courses—very specific to-the-point-relevant curricula (from all the university programs)—for doing:

User/design research, information architecture, user experience design, interaction design, interface design, user-centered design, social media, usability testing, management, including technical and professional writing.

San Francisco State University

TPW Cert Program Award

Society of Technical Communication, San Francisco Chapter—
TPW Program at SF State Receives Certificate of Excellence.

Certificate of Excellence.pdf



Multimedia Studies Program

College of Extended Learning

ID&T Cert

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Steven Heitman
IA Design & Usability

Sr. User/Design Researcher
Information Architect
User Experience Designer
Interaction Designer
Product Designer
User-Centered Designer
Usability Tester
Technical Writer
Corporate Trainer
Project/Product Manager

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Updated: September 1, 2021