IA Design & Usability: Steven Heitman, Sr. User/Design Researcher, Information Architect, User Experience Designer, Project/Product Manager, Mentor, Usability Expert/Testing, Director

Sr. User/Design Researcher / Information Architect Specialist

User Experience Designer


Synopsis of Program

Professional Qualifications

Undergraduate Degree
School of Fine, Applied, and Communication Arts

Associate in Science and Award of Achievement
Associate Degree Graphic Communications

AS & AA Design Research, Graphic Design, Typography, Program Details

About AS & AA Program.pdf
Letters of Recommendations—Reviews

AS & AA Deliverables

The AS & AA college program included:

Doing vocational graphic design training and design research; taking a variety of undergraduate-level design courses and other supplemental graphic design, fine arts, and drawing courses; various field research and exploration of graphic design firms; learning Adobe PageMaker, Photoshop, Illustrator, FreeHand, QuarkXPress and multiple softwares; doing prepress production, printing, and finishing; working in a graphic design internship for two semesters.

Completing mutiple projects and working successfully with a variety of clients, doing project-design management (extended into product design management); and, a variety of graphic design, typography, drawing portfolios successfully completed, professional graphic design critiques, and presentations.

 There are three responses to a piece of design—yes, no, and WOW! Wow is the one to aim for. 

Steven Heitman, Sr. Information Architect (IA) Specialist, User Experience Designer, Project/Product Manager

Steven Heitman
Sr. User/Design Researcher
Information Architect
User Experience Designer
Interaction Designer
Product Designer
User-Centered Designer
Usability Tester
Technical Writer
Corporate Trainer
Project/Product Manager

Interdisciplinary University Programs

Information Architecture and Design (Combined Programs)


User/Design Research (UX), Information Architecture (IA), Navigation Systems Design (NS), User Experience Design (UXD), Structuring & Organizing Web-Based Information, Mobile User Experience, Interaction Design (IXD), Product Design, User-Centered Design, Human-Computer Interaction (HCI), Human Factors, Visual & Web-Based Designs, Intranet Information Architecture, Designing Complex Applications & Websites, Interface Design, Social Media, Web 2.0, Computer/Web Programming, HTML5/CSS3, Usability Engineering, Usability Testing, Card Sorting, Usability in Practice, Guidelines for Web Usability, Usability Reports/Case Studies, Website Design & Management, and Project/Product Management; internships successfully completed.

General Education

AS & AA Professional Business Career Outlook

User/Design Researcher
Graphic Design Researcher
Graphic Designer
Graphic Communications
User Interface Designer
Strategic Design Planner
Corporate Identity/Branding
Research Technician
Prepress Production Specialist
Quality Control
Mid to Upper Management
Project/Product Management
Printing Management
Product Development
Field Service
Technical Services
Production Coordinator
Desktop Publisher

AS & AA Graphic Designers at Work

Digital Design
Multimedia Design
Type Design
Film Title Design
Television Graphics
Exhibit Design
Signage Design
Package Design
Environmental Design
Design Planning
Publication Systems
Educational Design
Magazine Design
Systems Design
Corporate Communications
Nonprofit Design
Information Design
Design Entrepreneur
Corporate Executive/Director

AS & AA Program

City College of San Francisco
School of Fine, Applied, & Communication Arts
Graphic Communications Department

AS & AA Program—Curriculum

About Us: Our faculty are visual media professionals with real-world experience as visual and graphic designers, web developers, production artists, game designers and developers, illustrators, and offset and digital printers who bring their expertise to the classroom. Our classrooms include state-of-the art labs featuring Mac workstations, and our facilities span both Ocean and Mission campuses.

The department maintains seven separate Macintosh computer labs distributed across the Ocean and Mission campuses. Each lab is equipped with industry standard Adobe softwares, an extensive collection of fonts, scanners for digitizing original artwork, and a variety of output devices.

This hardware infrastructure directly supports the learning process across the range of courses offered by the department. Our classes are held in rooms that are often adjacent to computer labs, allowing for a seamless transition between lecture, critique and computer demonstration. Small class sizes that allow each student in digital courses access to their own computer round out the personalized experience that students receive in our program.

The department also maintains a complete offset printing facility, with eight separate printing presses, including a 1000 series Indigo for full color projects. These traditional presses are supplemented by a Xerox Nuvera that operates in a fully digital workflow. All of these presses are used for hands-on classroom activities, and to print projects produced in our advanced courses.

Emerge Studio is a full-service design studio for the City College community, providing high-quality communications pieces for a broad range of projects and services, including internships.

Portfolios Required

AS & AA Additional Information

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Steven Heitman
IA Design & Usability

Sr. User/Design Researcher
Information Architect
User Experience Designer
Interaction Designer
Product Designer
User-Centered Designer
Usability Tester
Technical Writer
Corporate Trainer
Project/Product Manager

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Updated: March 1, 2022