IA Design & Usability: Steven Heitman, Information Architect, User Experience Designer, Project/Product Manager,  Usability Expert

Information Architect Specialist / User Experience Designer



Information Architecture, Navigation Systems Design, User Experience Design, User Experience Architecture, User-Centered Design, Rapid Prototyping, Interface Design, Human-Computer Interaction, Computer Web/Programming, HTML/CSS, Adobe Creative Suite (design premium), and Usability Testing

Continuing Education:

Harvard University, Harvard i-Lab
Increasing Your Creative Capacity

Stanford University Human-Computer Interaction (HCI)
Reviewed online video; cutting edge research

City College of San Francisco, Computer/Web Programming
CNIT 132, HTML5 & CSS3; SEO; coding from scratch

AcademyX, Computer/Web Programming
Completed 9 Certificates

NN/g Nielsen Norman Group, Usability Week
Information architecture
Navigation design
Usability testing
Web usability
Mobile user experience
Designing complex applications & Websites
Intranet information architecture
In-person training with Dr. Nielsen, Ph.D., and others

MAEd Graduate College of Education

Master of Arts Education

 The curriculum covers cognitive and learning theories, needs assessment, instructional design models and strategies, visual and web-based designs, information architecture, usability testing, knowledge and performance assessment, and project management. 

Dissertation Title:
An Online Tutorial for Instructional Designers to Learn about Information Architecture; The IA Model (759 pp., 60 pp.)

This research project is relevant to user-centered design, user experience design, user experience architecture, information architecture, interaction design, sketching and drafting, interface design, usability testing; how doing user/design research dramatically improves products, including why taking a systematic approach produces products that ultimately work better for end users; IA/UXD deliverables (wire framing and site maps) that are required for producing and designing these products.

Dr. Hyun, Ph.D., Harvard University, assisted with relevant research parameters.

Other contributing Professors were:

Dr. Beatty, Ph.D.,
Dr. Michaels, Ph.D.,
Dr. Hemphill, Ed.D.,
Dr. Foreman, Ph.D.,
Dr. Cheng, Ph.D.,
Dr. Gates, Ed.D., and
Dr. Dierke, Ed.D.

Internships successfully completed for both programs.

TPW Cert. Department of English Language & Literature

Technical & Professional Writing Certificate
Equivalent to BATPW

Technical and Professional Writing, Information Architecture (IA) and Design, Usability Testing, Graphic Design; vocational training, learning by doing.

ID&T Cert. College of Extended Learning

Internet Design & Technology Certificate of Completion

User Research, Information Architecture (IA), Information Design, Interaction Design, Usability Testing, Web Design, Interface Design, Internet Design and Technology, Computer/Web Programming, Project Management; vocational training, learning by doing.

Update: Adobe Creative Suite (design premium), Introduction to Computer/Web Programming, HTML, CSS, DHTML, JavaScript, UNIX, Apache, BBEdit, Dreamweaver.

Internships successfully completed.

MAIA School of Design Graduate Program

Master of Arts Industrial Arts

 The program is designed for students who want to pursue professional work in design firms, teaching, project management, strategic planning for design firms, or management roles in technology. We emphasize problem-solving competencies, both conceptual and practical. Students in the program study visual communication design and product design with an interdisciplinary perspective. Students with a wide range of backgrounds work with a graduate advisor to design an MA program that meets their career goals. Based upon focused research into a chosen design problem, students develop a specialized area of study in graphic design/visual communication design, product design/manufacturing, industrial technology, project management, or digital media. Many students prepare for doctoral work at other institutions. 

Dissertation Title:
An Online Tutorial for Digital-Media Designers to Learn about Web Navigational Systems; The NS Model (195 pp., 30/40 pp.)

The research project is relevant and included user-centered design, extended into user experience design, information architecture, interaction design, usability testing (on making heuristic evaluations); how this relates to designing better products, derived from user/design research.

What I did in the IA/UXD MAIA major/emphasis:

User/design research, Information Architecture (IA) & Design, User Experience Design, user experience architecture, navigation systems design, interaction design, user case scenarios, interface design, mapping and diagramming, rapid prototyping, computer/Web programming, usability testing, graphic design, typography, design, technical communications, technical writing, and project/product management.

Both of the interdisciplinary design programs definitely allow and encourage learners/students to design their own specialized program of study.

The MAIA graduate-level program was very distinctly separated from the undergraduate BAIA program, since it was accomplished and completed as a graduate-level program. Therefore, I majored in IA/UXD and very deeply extended far into user-centered design, including interaction design and other relevant components.

Internships successfully completed for both programs.

BAIA School of Design Undergraduate Program

Bachelor of Arts Industrial Arts

IA/UXD concentration, specialization, and major/emphasis:

The program was designed around the same curriculum (MAIA) for user-centered design and for doing:

User/design research, Information Architecture (IA), navigation systems design, user experience architecture, user experience design, interaction design, Adobe Creative Suite, mapping and diagramming, drafting and sketching, interface design, rapid prototyping, HTML/CSS, computer/Web programming, heuristic evaluations, usability testing, and project/product management; various internships successfully completed.

Dissertation Title:
HTML Editors—Their Practical Use in Web Design (41 pp.)

It also included information architect research, derived from doing internships and about HTML coding.

Other Concentration:

Graphic design research, developing conceptual designs, drawing, collage design, exhibit design, graphic design and typography, signage design, illustration, photography, multimedia, animation, and Flash; prepress production, printing, and finishing (BAIA and MAIA programs); general education.

BFA Graphic Design Department

Bachelor of Fine Arts

 It is one of the premier fine arts and design institutions in the United States and a member of the Association of Independent Colleges of Art and Design (AICAD), a consortium of thirty-six leading art schools in the United States and Canada. CCA [California College of the Arts, Graphic Design Department] is also widely regarded as one of the leading art and design institutions in the world. 

Completed 4 courses: Graphic design, 3D visual dynamics, art history, drawing—received highest A—reviewed first.

AS & AA School of Fine, Applied, & Communication Arts

Associate in Science & Award of Achievement

Graphic Communications, Graphic Design, Typography; Graphic Design, Typography, Mac environment, Adobe PageMaker, Photoshop, Illustrator, FreeHand, and QuarkXPress; prepress production, printing, finishing; general education; vocational training, learning by doing.

Internship successfully completed for 2 semesters.

Other Programs:

DIPLOMA Heald Business College

HIGH SCHOOL DIPLOMA Lynbrook High School
A California Distinguished School

Pianist Extracurricular Activities—Classical Piano Performance Preparation—Leschetizky to Raab; worked with Juilliard-trained Professors and well-known pianists. Wanda Krasoff was my primary Professor.

Professional work experience and educational background are pertinent qualifications for being an Information Architect (IA) Specialist and User Experience Designer (UXD). The curricula was specific to my vocation.

Specific IA/UXD Curricula

The curricula from these university programs are specific for doing:

Information Architecture (IA) & Design, User Experience Design (UXD), user experience architecture, Adobe Creative Suite (design premium), Axure RP, rapid prototyping, user/design research, research technician, graphic design, typography, graphic design history, art history, color theory, drawing, drafting and sketching, collage design, concept generation, brainstorming, strategic design planning and implementation, multimedia, illustration, photography, signage design, game design, technical writing, editing, technical communications, document design; and

Mapping and diagramming, wire frames (annotated), product design, interaction design, use case scenarios, information design, Website design and management, Dreamweaver, HTML5, CSS3, JavaScript, Java, computer/Web programming, wayfinding, navigation systems design, interface design, Web usability, mobile device user experience design, user-centered design; and

Usability testing, usability engineering, corporate training, needs assessment, formative reviews, instructional design models and strategies, visual and Web-based designs, ADDIE model, IA model, NS model, cognitive psychology, knowledge and performance assessment, and project/product management.

Professional Qualifications

University Accreditation

Western Association of Schools & Colleges (WASC-ACSCU)


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Updated: April 1, 2017

Steven Heitman
IA Design & Usability
Information Architect
User Experience Designer
Project Manager