IA Design & Usability: Steven Heitman, Information Architect, User Experience Designer, Project/Product Manager,  Usability Expert

Information Architect Specialist / User Experience Designer


Ready now as of—September 1, 2017—to interview with you.

information architect symbols

Additional Updates Résumé.pdf

Cover Letter

My extensive high-tech background, university education (undergraduate-level design degrees: AS & AA, BAIA, BFA 4 courses; ID&T Cert. and TPW Cert. equivalent to the BATPW in technical and professional writing; and two relevant graduate-level degrees: MAEd from the Graduate College of Education; MAIA from the School of Design Graduate Program), vocational training—learning by doing—exceptional expertise, professional work experience, and relevant IA/IXD/UXD professional skills are well established; updates from Stanford University and Harvard University.

Cover Letter.pdf

Relevant User-Centered Design Skills

Designing and doing information architecture and user experience design and writing and creating superior products—this really turns me on, including doing:

User/design research, methods-of-design research and discovery (exploring possibilities and constraints of inherited situations by applying critical thinking skills through qualitative and quantitative research methods to create a new understanding for superior design solutions), information architecture (IA), user experience design (UXD), interaction design (IXD), use case scenarios, navigation systems design (NS), user experience architecture, interface design, design patterns, IA Model, NS Model, user scenarios, personas, mapping and diagramming, wire framing (with annotations), site maps, brainstorming, rapid prototyping (paper-based via drawing and sketching and drafting, using Axure RP for a variety of IA/IXD/UXD deliverables), human-computer interaction (HCI), human factors, eye tracking, heat maps, user-centered design, usability testing—pertinent to end users, teammates, managers, stakeholders, solid business models, management, and director(s).

Other professional components: Collage design, exhibit design, graphic design, typography, graphic communications, art direction, signage design, illustration, photography, multimedia, animation, Adobe Creative Suite, technical writing, corporate training, instructional design, ADDIE Model (Analyze, Design, Develop, Implement, Evaluate), and cognitive psychology.


Availability Status


My bio provides relevant details about information architect and user experience design expertise and subject matter expert.

Major Details
Payment Policy

What I Do—
Extensive User-Centered Research Design on Projects

Doing user/design research, I take a systematic approach for doing IA/UXD that encompasses the full life cycle for successfully completing research and IA/UXD deliverables on projects—The IA Model—relevant design patterns established coherently in user-centered design.

I evangelize and demonstrate what any user needs as their primary source for improving productivity on products and shaping a superior design improvement for end users.

What I Do.pdf


Seeking full-time permanent employment—Senior Information Architect (IA) Specialist, User Experience Designer (UXD), User Researcher, Manager, Mentor, Usability Expert/Tester, Director—results-driven, hands-on skills with a systematic success-driven approach for doing:

Design research
Concept generation
Wire frames
Usability testing
System testing
Navigation design
Interface design
User-centered design
Card Sorting
Task analysis
Successful projects


Professional Work Experience (IA/UXD)

User/design research, senior information architect and designer since 1998, extending deep into user experience design, interaction design, use case scenarios, mobile user experience, complex applications/Websites, intranet information architecture, IA Model, NS Model, design patterns, heuristic evaluations, usability testing—design/plans and reports—management, and taking a systematic approach on projects with measurable results.

Corporate Trainer/Instructional Designer

ADDIE Model, cognitive psychology, technical writing, editing, document design, visual and Web-based designs, performance assessment, and e-learning.

Computer/Web Programming

Mac, Windows OS; Adobe Creative Suite—InDesign, Photoshop, Illustrator, Fireworks, Flash, Dreamweaver; Adobe Acrobat Pro, Acrobat Distiller; BBEdit; Aptana Studio 3.

HTML, CSS, XHTML, DHTML, HTML5, CSS3, Ajax, JavaScript, Java, UNIX, Apache; SEO; OmniGraffle, Visio; MS Office, MS Project, OmniPlan.

Axure RP—rapid prototyping, annotated wire frames—and other IA/UXD deliverables.

Project/Product Management

Determining goals, objectives for successful outcome on team projects. Understanding milestones, keeping deliverables, projects on time—negotiating, outsourcing, managing projects, in-house experience design groups—able to build a cohesive team of information architects, other required team members, and mentoring.

Team Leadership

Deliverables and projects successfully completed—dependable, flexible, productive, conscientious—easy to work with on diverse teams in agile environments, demonstrated effective team leadership, excellent communication, and strategic planning.


HTML5/CSS3 (AX/CCSF), IA/UXD, HCI, user-centered design—with Dr. Nielsen, Ph.D.—eye tracking, heat maps, design-plan-testing reports, and usability testing; Google Design Sprint.


Curricula specific to IA/UXD; education, degrees; IA Certifications.



Senior Information Architect Specialist, User Experience Designer, User Researcher, Manager, Mentor, Usability Expert/Tester, Director (Consultant)

IA Design & Usability, San Francisco, CA (1994-Present)

A unique company specializing specifically in user/design research, information architecture and user experience design—relevant solutions.

Steven Heitman, Sr. Information Architect (IA) Specialist, User Experience Designer, Project/Product Manager

Steven Heitman
Information Architect
User Experience Designer
Project Manager


User/design research
Information Architect
User experience design
User experience architect
Interaction design
Navigation systems design
User-centered design
Human-computer interaction
Rapid prototyping
Axure RP
Adobe Creative Suite
Project/product manager
Technical writer
Usability testing

MAEd Graduate Degree—Curriculum

Graduate College of Education
Instructional Technologies Graduate Program

 The curriculum covers cognitive and learning theories, needs assessment, instructional design models and strategies, visual and web-based designs, information architecture, usability testing, knowledge and performance assessment, and project management. 

Dr. Hyun, Ph.D., Harvard University,
assisted with relevant research parameters.

Other contributing Professors for both the MAIA and MAEd graduate-level programs and final dissertation for the MAEd program were:

Dr. Beatty, Ph.D.,
Dr. Michaels, Ph.D.,
Dr. Hemphill, Ed.D.,
Dr. Foreman, Ph.D.,
Dr. Cheng, Ph.D.,
Dr. Gates, Ed.D., and
Dr. Dierke, Ed.D.

Internships successfully completed in the college, university programs.

MAIA Graduate Degree—Curriculum

School of Design Graduate Program

 The program is designed for students who want to pursue professional work in design firms, teaching, project management, strategic planning for design firms, or management roles in technology. We emphasize problem-solving competencies, both conceptual and practical. Students in the program study visual communication design and product design with an interdisciplinary perspective. Students with a wide range of backgrounds work with a graduate advisor to design an MA program that meets their career goals. Based upon focused research into a chosen design problem, students develop a specialized area of study in graphic design/visual communication design, [information architecture/user experience design/interaction design], product design/manufacturing, industrial technology, project management, or digital media. Many students prepare for doctoral work at other institutions. 

Dr. Iandoli, Ed.D., Harvard University,
assisted with relevant research parameters.


Major/Emphasis: Information Architecture (IA) & Design



The university programs and degrees successfully completed, provided a strong major/emphasis in:

User/design research, information architecture, user experience design, user experience architecture, interaction design, computer/Web programming, user-centered design, graphic design, typography, technical writing, instructional design, corporate training, cognitive psychology, ADDIE Model, management, and usability testing.

TPW Cert.
ID&T Cert.


My Professor Krasoff was endorsed by Arthur Rubinstein and many other prominent concert pianists; studied with many other excellent classical piano performance Professors, including my mother—The Juilliard School.



Epsilon Pi Tau
Golden Key National Honor Society
Award of Achievement

Design Patterns

Research revealed relevant design patterns.

The IA Model
The NS Model


It makes the IA/UXD process easier to comprehend.

IA/UXD research design process

Relevant Components


about information architecture org

We work to make the world’s information clearer and easier to use by improving how people learn, practice, and teach information architecture, including user experience design.

IA Mentoring


IA Expert
IA Reviews

User/Design Research

IA Process
IA Components
IA Resources


The Information Architecture Institute
User Experience Professionals Association


Gist of hard-copy and online portfolios are relevant to:

User/design research, IA/UXD, interaction design, use case scenarios, navigation design, design patterns, interface design, rapid prototyping, IA/UXD deliverables, Web design and management, IA Model, NS Model, user-centered design, graphic design, typography, technical writing, case studies, corporate training, instructional design, ADDIE Model, systematic design of instruction, psychology of learning for instruction, theories of learning and instruction, learning and behavior, learning and cognition, cognitive psychology, e-learning, management, and usability testing projects.

information architect symbols


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Updated: September 1, 2017

Steven Heitman
IA Design & Usability
Information Architect
User Experience Designer
Project Manager