Sr. User/Design Researcher / Information Architect Specialist

User Experience Designer

Payment Policy

I am an expert and highly specialized—as a Senior User/Design Researcher, Information Architect Specialist, User Experience Designer, Usability Tester, Director. I charge for my time and services.

Because I bring value and integrity and many years of professional corporate experience, including a relevant background from two university graduate-level degrees to each and every project, increasing profit margins and productivity for companies.

I Only Take Serious Responses for Full-time Employment &
Interviews—Fees

◼ Please send along your job order and description to my email
◼ $80.00 fee for phone interview, waived for face-to-face interviews
◼ $50.00 fee for gas and car maintenance—in-person interview
◼ Set up time to talk. Thank you

How It Works for New Policy, Services Not Free

Phone interviews unfortunately are no longer free, because my time is valuable and too many people have taken advantage. I can no longer give my time away for free. If you are serious about it, the way I can know that you are serious is by receiving a fee for my time; the cancellation policy is listed below.

Brief telephone consultations are only by appointment. Please send job order and description, including a brief outline of the services being requested.

If a telephone consultation goes over 5 minutes, I charge for my time in 1 hour increments for projects and for phone consultations.

My regular fee is $80.00 for my hourly rate for consulting; no exceptions. Of course, a regular salary for full-time permanent employment is always negotiable.

Therefore, I recommend and suggest you send requested items first. If you need more time for a telephone appointment, payment must be received prior to our appointment.

Pay for professional services rendered:

◼ User/design research
◼ Information architecture
◼ User experience architecture
◼ User experience design
◼ Interface design
◼ Interaction design
◼ Navigation design
◼ Information design
◼ User-centered design
◼ Project/product management
◼ Technical writing
◼ Corporate training
◼ Usability testing
◼ Director

Consulting services, consultation, or class by credit card, using the secure PayPal system, please send me an email to verify; or send check to regular listed address.

Payment Types Accepted

Payment types accepted on PayPal are:

◼ Visa
◼ MasterCard
◼ Discover
◼ American Express

Cancellation Request

If you are unable to keep your appointment or attend the class, please cancel at least 24 hours in advance.

Prepayment Refund Policy

If cancellation is received at least 24 hours in advance of the day of the appointment or class, prepayment of services will be refunded as follows (with the exception of Special Events, Phone Consultations, Payment for Project, or Customized Workshops), including a 20% processing fee.

Payment by Check: If not deposited, return of the check; if deposited, refund after check has cleared the bank.

Payment by PayPal: Refund through PayPal.

There will be no refund of deposits or payments made if cancellation is less than 24 hours in advance of the day of the appointment or class.

Transferring deposits or payments to another appointment or class may be considered, but is not guaranteed, and will be considered only if the appointment or class is scheduled within 3 days from the cancelled appointment or class.

Deposits made for Special Events, Phone Consultations, Payment for Project, or Customized Workshops are non-refundable.

Updates

◼ Updates

Steven Heitman
IA Design & Usability

Sr. User/Design Researcher
Information Architect
User Experience Designer
Interaction Designer
Product Designer
User-Centered Designer
Usability Tester
Technical Writer
Corporate Trainer
Project/Product Manager
Director

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All rights reserved
Updated: March 1, 2022

Sr. User/Design Researcher / Information Architect Specialist User Experience Designer