User/Design Researcher / Information Architect Specialist
User Experience Designer
Screen Shots from Gartner Project
User Research, Information Architecture,
User Experience Design & Usability Testing
Kenn Gartner Concerts, CEO, San Francisco, CA
Senior User Researcher, Senior Information Architect (IA), User Experience Designer, Usability Tester, Project Manager, Consultant
Results: User research, IA/UXD, site map, wire frames, user scenarios, persona, production, rapid prototyping, HTML5, CSS3, SEO, navigation systems design, interface design, usability testing, IA/UXD direction, corporate training, piano performance critiques, and case study.
My Role & Client Deliverables
A few recommendations and solutions for improvements (based on research and additional user research), regarding your Website.
◼ Information architecture
◼ Project management
◼ User experience design
◼ Navigation systems design
◼ Interaction design
◼ Research and development (user research)
◼ Heuristic evaluation
◼ Case study
◼ Usability testing
◼ Competitive analysis
◼ Review of online classical piano performance videos
◼ Review of transcripts
◼ Website redesign and revamp (suggestions for improvements)
◼ User Scenario
◼ Wire frame mockups
◼ Flow chart/site map
◼ Rapid prototyping (Website)
◼ HTML coding (HTML5, CSS3; suggestions for improvements)
◼ SEO (Search Engine Optimization)
◼ Coordinating events and client presentations
◼ Brainstorming with group
◼ Templates and forms
◼ IA not responsible for maintaining client’s Website
Kenneth Gartner, Concert Pianist, Town Hall Recital, New York
Reviewed by Robert Sherman, The New York Times
“ Mr. Gartner dispatched each work with admirable energy….
[He] brings genuine commitment to his playing…. …a rare ingredient. ”
Quote from Dr. Gartner’s Letter of Recommendation
“ I found Mr. [ Steven ] Heitman’s knowledge base about information architecture and user-centered design to be deeper than the others with whom I chatted concerning my needs. Mr. Heitman is quite detail oriented. His knowledge of usability testing would make him an asset to other employers. ”
Dr. Gartner, Ph.D.
Case Study for Gartner Project
I did a case study that included the user research and all of the IA/UXD deliverables, including recommendations from the usability testing report.
◼ Gartner Project.pdf
Recommendation from Gartner Project
The many excellent reviews/testimonials are from original authenticated letters of recommendations, including LinkedIn endorsements. These letters range from years of being successfully employed, including many letters from previous supervisors—about 30-plus high-quality recommendations and evaluations.
- Letter of recommendation for Steven Heitman, user/design researcher, information architect, user experience designer.
Clearly, employers are very pleased with my professional performance and expertise as a Senior Information Architect (IA) Specialist, user experience designer, user researcher, including management and team leadership skills. These letters demonstrate professional proficiency and expertise in my chosen line of work. Many other letters are from subject matter experts, as well as Professors, including hiring managers.
◼ Thirty-plus high-quality recommendations and evaluations
The successful completion of this project clearly demonstrates the value of doing user research, information architecture, interaction design, user experience design, interface design, and usability testing prior to doing the computer/Web programming. The letter of recommendation from this client gives the details about how my expertise dramatically improved his interactive e-commerce Website.
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Updated: February 1, 2018
IA Design & Usability
User Experience Designer